Ayala embraces a stakeholder-inclusive approach to value creation. We take into consideration the influence our stakeholders have in our business decision-making process and consult, involve, or collaborate with them, articulating the value we seek to deliver through various platforms. By understanding their requirements and meeting their value expectations, we strengthen trust in our organization.
Investors and Shareholders
Ayala addresses the concerns of its stakeholders through regular dialogues.
STOCKHOLDER MEETING AND VOTING PROCEDURES
Stockholders are informed at least 28 days before the scheduled date of meeting. The notice of regular or special meetings contains the agenda and sets the date, time, and place for validating proxies, which must be done at least five business days prior to the annual stockholders’ meeting. Each outstanding common and voting preferred shares of stock entitles the registered stockholder to one vote.
In support of greater transparency and improved shareholder involvement, the company provides multiple voting options such as appointing a proxy, voting in-person, or through electronic voting in absentia. There is a secure, easy-to-use Electronic Voting in Absentia System accessible to all stockholders, allowing stockholders to exercise their right if unable to attend the Annual Stockholders’ Meeting. Equal effect is given to votes whether cast in person or in absentia. The company also provides non-controlling or minority shareholders the right to nominate candidates for board of directors.
Employees
REWARDS AND RECOGNITION
• Ayala provides market-competitive executive compensation and benefits, which are aligned with corporate goals, annual targets, and long-term strategic plans. It also adopts a performance-based variable compensation scheme using the Key Result Area scorecard accomplishments as metrics.
• For senior executives and key talents, Ayala offers a long-term incentive program. From the three percent of the company’s authorized capital stock allocated by the stockholders, the Board approved the grant under the stock ownership program to eligible executives in April 2019. The basis for the grant is consistent outstanding performance record over a period of three years.
The grant price is based on the rounded-off volume weighted average prices of the stock at the Philippine Stock Exchange over the last five-day trading from April 17 to 25, 2019.
THE NEW AND IMPROVED AYALA CLINIC
To provide quality health services to its employees, the Ayala Clinic underwent renovations to improve its facilities, enabling it to provide basic laboratory test services. Inaugurated on July 1, 2019, the new clinic on the 25th floor of Tower One in Makati is managed by FamilyDOC@Work. This joint project of Ayala, ALI, and AC Health also extends its services to employees of AC Infrastructure, AC Industrial, Ayala Group Club Inc., AG Legal, and Sonoma.
The partnership delivers better service and guarantees availability of doctors and nurses during office hours. Recognizing the importance of mental wellness, a psychologist is available every 2nd and 4th Friday for consultations and mental health awareness programs are promoted.
Moreover, the clinic now implements full digitization of medical records through Electronic Member Record (EMR). The system logs check-up, test, and prescribed medication records, making them available via mobile app that can be accessed by doctors in all FamilyDOC clinics nationwide.
CASHLESS TRANSACTIONS
As part of the Ayala Group Synergy efforts, Ayala Corporation partnered with Mynt and introduced GCash e-wallet to Ayala employees. To jumpstart the employee experience, some employee incentives— traditionally credited to bank accounts or gift cards—were credited to GCash. Other Ayala companies followed suit in introducing GCash to their employees.
PLANNING FORWARD
To help employees plan for the future, Ayala created a Multi-Employer Retirement Plan for AC Cluster, a Defined Contribution Retirement Plan aimed to improve retention strategy of small and start-up Ayala companies. AC Health and Ayala Group Club Inc. are the pioneer member companies.
Government Agencies and Regulators
PROGRAMS/ACTIVITIES FOR THE STAKEHOLDERS
• Policy research initiatives through partnership with the academe—intended to provide evidence-based recommendations to policymakers includes (1) Ayala-UP School of Economics Forums that focus on key economic aspects of public policies (two to three forums per year), and (2) Ayala-Ateneo School of Government policy research on developmental conglomerates and inclusive markets (once per end of Memorandum of Agreement)
THE LIVEABLE CITY PLAYBOOK*
In collaboration with experts and other stakeholders, Ayala created the Liveable City Playbook, a practical resource for imagining tailored solutions for issues in specific localities, enhancing local competitiveness, and strengthening the capacity of local government units (LGUs) to provide public goods and services to their constituents.
Drawing from global and local good practices, the five-volume series tackles issues identified by local leaders and experts as critical elements for development today. Each brief presents issues and opportunities, and illustrates effective solutions local leaders from the Philippines and around the world have successfully deployed.
E-Government (volume 1) discusses how LGUs can leverage information and communication technology to enhance public services and encourage citizen participation.
Financing (volume 2) reviews the LGU project cycle and provides data on financing options as well as other sources of support for project planning and implementation.
Basic Services (volume 3) highlights the LGUs’ role in delivering basic services such as water and sanitation, health, and solid waste management.
Mobility (volume 4) seeks to improve mobility of people and goods and increase accessibility of public services through effective land use policy, sound transport infrastructure, and proper spatial integration.
Resilience (volume 5) puts forth best practices from which LGUs may model their own system to effectively respond to natural calamities, climate change, and long-term stresses.
Many local governments have raised the living standards of the communities they serve. However, implementing critical, long-term projects for sustainable development remains a challenge due to limited resources and support. There is vast untapped potential for local governments to enhance economic growth, encourage innovation and development, and build tourism hotspots. The Liveable City Playbook series supports the work of LGUs toward realizing these possibilities.
*The private sector plays a key role in the realization of the SDGs. The Liveable City Playbook is an initiative that helps further SDGs 16 and 17, especially in building effective, accountable, and inclusive institutions at all levels; and in evaluating its broader effect on environmental and human issues; in promoting and encouraging effective private, civil society, and public partnerships; and creating a benchmark for judging the SDG’s overall contribution to global development.
Business Partners and Affiliates
Creditors and Suppliers
Customers
Ayala actively engages with customers to understand their concerns.
Communities
Ayala fosters strong relationships with communities.
Other Stakeholders Media
KEY CONCERNS OF AYALA TOWARDS THE MEDIA
• Appreciation and understanding of Sustainability Reporting
OUR STRATEGIC RESPONSE
• Partnered with Reuters Foundation and GRI to discuss sustainability concepts and its operationalization with selected media practitioners
Ayala conducts regular dialogues to address concerns of its stakeholders.
Industry Associations
