About the Cover
to deliver the
digital future to you
Today, more than ever, Ayala is committed to innovation. Our investments in the digital economy are moving into the mainstream as consumer preferences shift to technology-enabled services. Informed by insight and deep analytics, our data-driven strategy has helped us respond to the disruption confronting parts of our business. Aggressive competition, changing business models, evolving customer expectations, and climate issues are transforming industries at an accelerated pace. As the Ayala group undergoes a digital transformation journey, we aim to continue to deliver value to our stakeholders as we strive to remain as a catalyst for progressive growth in the Philippines. We hope to walk alongside you as we continue to navigate this path to an exciting future.
About this Integrated Report
The 2019 Ayala Integrated Report (IR) offers a holistic view of our businesses and how our performance and the values we have created for our stakeholders give a meaningful impact to the economy, environment, and society. It shows our strong focus on and commitment to sustainability.
In this report we mark milestones in our UN Sustainable Development Goals (SDGs) targets guided by the Ayala Sustainability Blueprint: Bridging the Filipino to 2030, highlighting the role of bold leadership and shared vision in achieving our 2019 results. Moreover, we reviewed and reconfigured our Sustainability Reporting Framework considering ESG material topics with more depth.
Reporting Scope
This report details the consolidated financial, economic, environmental, social, and governance performance
Reporting Standards
In our commitment to align our non-financial information report to global best practices, this report was guided by principles and content elements
Our Approach To External Assurance
Our Board’s Audit Committee is mandated to review and approve the audit, audit-related, and non-audit services from external auditors.
Building a Digital and Future-Ready Ayala
“The Ayala group is undergoing a transformation journey to build a digital and future-ready Ayala. We recognize that to continue to thrive under a rapidly changing environment, we must evolve from traditional analog thinking to incorporating a digital perspective into our strategy and operations. This perspective has become part and parcel of our strategic agenda as we embark on a group-wide digital transformation framework we rolled out in 2019. We are aware of the long and challenging road ahead in this digital transformation journey. However, with the engagement of our people across all levels, we are confident that the digital and future-ready Ayala that we are aspiring for can be built within the foreseeable future.”
– Jaime Augusto Zobel de Ayala, Chairman and CEO
AYALA
AYALA LAND
BPI
GLOBE
MANILA WATER
AC ENERGY PHILIPPINES
IMI
AYALA FOUNDATION
Independent Assurance Statement
DNV GL AS Philippines Branch (“DNV GL”) has been commissioned by the management of Ayala Corporation (“Ayala Corp.” or the “Company”, SEC Identification Number: 34218) to undertake an independent assurance of the sustainability/non-financial disclosures in Ayala Corporation’s 2019 Integrated Report (the “Report”) in its printed format for the year ended 31st December 2019.
Statement from the Board
The Board ensures that this report maintains integrity and confirms that all performance and impact disclosures made are presented fairly. Together with the Ayala management, the Board gave high-level supervision to the internal teams responsible for the reporting process and production. The internal parties with relevant skills and experience devoted significant efforts in the reporting process to guarantee that it duly follows particular standards and that the Ayala story is presented in a fair manner.
OUR VISION
We will be the most relevant, innovative, and enduring Philippine-based business group, enabling shared value and prosperity for the many stakeholders we serve.
OUR MISSION
Anchored on values of integrity,
long-term vision, empowering leadership, and with a strong commitment to national development, Ayala fulfills its mission to ensure long-term profitability and value creation. Ayala creates synergies as it builds mutually-beneficial partnerships and alliances with those who share its philosophies and values.
OUR PURPOSE
To improve lives through resilient businesses and risk-calculated investments that have a meaningful and lasting impact on the country’s economic and social landscape.
OUR CORE VALUES
Integrity
We do the right thing in every
decision that we make.
Long-term Vision
We build sustainable businesses.
Empowering leadership
We bring out the best in each
other as leaders at any level.
Commitment to National Development
We respond to the country’s
changing needs.
OUR PROMISE
Reinventing Businesses,
Transforming Communities
Ayala At A Glance
“History has shown Ayala’s resilience across multiple business cycles over the 186 years that we have been in operation. This ability to deal with adversity has been built on our fundamental strengths of adhering to the highest standards of corporate governance, always looking to develop value over the long term, remaining flexible to adjust to changing circumstances, and constantly aligning our business objectives with the broader development needs of the country.
Our Portfolio
Ayala Corporation is the oldest and one of the largest conglomerates in the Philippines with core interests in real estate, banking, telecommunications, and power. It also has portfolio investments in various industries including water, industrial technologies, infrastructure, health, and education, which are envisioned to drive growth in the long-term. Additionally, Ayala has a social commitment arm, Ayala Foundation, which is focused on bettering the lives of Filipinos primarily by strengthening education, youth leadership, sustainable livelihood, and arts and culture in the country.
With headquarters in Makati City and operations mainly in the Philippines, it continues to grow its regional and global footprint, serving millions of customers across all market segments.
Core Value Drivers
Empowering MSMEs
A little help from her friends
Crabs are Melinda Dilag Belinario’s means of livelihood, but it is the opposite of crab mentality that has allowed her to prosper in the business.
She only had ₱10,000 in capital in 2006 when she decided to start selling crabs at a public market in San Jose, Occidental Mindoro. For 11 years, she worked hard, thankful that she had a source of income even though she was restless and dreamed of something bigger.
Pleasant surprises from unexpected turns
Leah Clara Maquiraya Yabis used to believe she had everything figured out.
After obtaining her BS Pharmacy degree from the University of Santo Tomas and passing her Pharmacy Licensure Examination, she worked for six months as a pharmacist at St. Paul Hospital in Tuguegarao City. She then worked part time as an instructor for St. Paul University Philippines while taking up her Master in Public Health from Cagayan State University.