WHO WE ARE

Globe Telecom, Inc. is a leading full-service telecommunications company in the Philippines and is listed in the Philippine Stock Exchange under ticker symbol GLO. The company serves the telecommunications and technology needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connectivity, internet, and managed services. It has major interests in financial technology, digital marketing solutions, venture capital funding for startups, and virtual healthcare. 

Supported by over 8,300 employees and over 1.1 million retailers, distributors, and business partners nationwide, the company currently has 76.6 million mobile subscribers, both prepaid and postpaid, and 3.8 million home broadband customers. Globe keeps Filipinos connected through its tie-up with 780 roaming partners in 237 calling destinations worldwide.

Its principals are Ayala Corporation and Singapore Telecom, both acknowledged industry leaders in the country and in the region.

In 2019, Globe became a signatory to the United Nations Global Compact, committing to implement universal sustainability principles.

MARKET OUTLOOK

The Philippine telecommunications industry has seen a shift in recent years with the advent of data and the Internet of things changing customer behavior and the way telecommunications firms operate. Hastening this is the COVID-19 pandemic which has caused consumers to rely more heavily on digital channels to enable working, learning, conducting businesses, and entertaining from home. As such, telecommunication companies have had to reposition themselves to remain relevant to match the evolving consumer digital habits in the new normal.

For a highly penetrated mobile market such as the Philippines, the prevalence of affordable data plans and smart devices is further driving the demand for data. Using social media, watching online videos, listening to music streaming services, and playing games are the top activities for Filipinos on the Internet.

The fixed line industry is also seeing an increasing demand for data. At home, smart televisions and gaming consoles are enabling the consumption of bandwidth-intensive multimedia content. Meanwhile beyond connectivity, corporate and enterprise clients are looking to service providers including telcos, for assistance in enabling their digital transformation.

On competition, the industry may experience changing market dynamics with the entry of the third mobile player. Likewise, with the increasing demand among addressable households for high-speed broadband service, Globe and the incumbent operators will fast track the rollout of fiber-to-the-home service.

Lastly, on the regulatory front, the government continues to review existing laws and policies, aligning them with international norms. This has led to zero interconnection fees for mobile calls and texts and new rules governing prepaid load expiry and mobile number implementation, which is set for 2021.

CAPITALS

Financial
Driven by continued mobile data revenue growth, strong consolidated service revenues and earnings; continued investment in network expansion to monetize rising data traffic

Intellectual
Engaging with local and global partners to provide best-in- class network service, IT enablement, and content offers

Social and Relationship
Putting customer centricity and nation-building at the core of business decisions

Human
Developing a people-centered Organization

Manufactured
Fast-tracking telco infrastructure build and diversifying systems to enable customers’ multiple touchpoints and superior experience

HOW WE CREATE VALUE


Accelerate network roll out
Deliver on our commitment to provide the best network experience.

Serve our New Customers
Know customers deeply to enrich digital lives and businesses

Expand our ecosystem
Create value through relevant services and solutions for Filipino consumers and businesses beyond connectivity.

Purpose-Driven Organization
Empower a high-performing workforce, focused on our vision for the nation.

BUSINESS REVIEW

Globe ended the year with total consolidated service revenues of ₱146.4 billion, a moderate 2% decline from last year. The COVID-19 pandemic impacted revenues across all businesses except for Home Broadband which sustained its double-digit growth.

For the Mobile business, revenues slid by 7% to ₱103.1 billion mainly due to the negative effects of the country’s quarantine restrictions. Mobile revenues improved in the second half of the year with higher prepaid top-up levels and postpaid subscriber acquisitions as the country resumed business activity.

From a product view, mobile data revenues posted close to ₱72 billion from ₱71.4 billion last year as mobile data traffic soared by 48% year-on- year. Meanwhile, mobile voice and mobile SMS revenues declined by 16% and 29%, respectively as more people stayed at home.

Buoyed by the robust demand for fast and reliable internet, the Home Broadband business enjoyed a banner year, posting a 23% year-on-year increase in revenues. Total home broadband subscriber base now stands at 3.8 million, up 88% from 2019.

Corporate Data’s full year 2020 revenues posted a 3% decline to ₱12.5 billion due to the slowdown in revenues from domestic and international services.

Net income ended at ₱18.6 billion from ₱22.3 billion last year due to the reduction in topline and higher non-operating expenses mainly from a ₱4.2 billion one-time impairment loss as partly offset by the gain of ₱2.4 billion, mostly from the deemed sale of investment in Mynt and loan revaluation.

As a testament to Globe’s commitment to provide internet access to all Filipinos, the company invested ₱60.3 billion in CAPEX in 2020, surpassing last year’s record level by 18%.

23%Increase in Home
Broadband revenues

88%Increase in
Home Broadband
subscriber base

₱60.3BCapital Expenditures
in 2020

Despite the pandemic, Globe’s unprecedented network rollout will intensify further in 2021 as it remains focused on customer satisfaction.

Despite the continuing impact of the COVID-19 pandemic, Globe built almost 1,300 new cell site towers, up from 1,100 the previous year. Also, the aggressive modernization of its existing network infrastructure resulted in 11,529 site upgrades to 4G/LTE this year, 14% higher than in 2019. Moreover, Globe deployed 5G sites around the Philippines, making 5G available in 1,045 areas in the country. These network improvements enhanced the customer experience and the Filipino digital lifestyle and addressed the challenges of the new normal.

Globe has also entered into an agreement to acquire all of the assets of US-based Cloud Consulting Companies Cascadeo Corporation and Cascadeo Partners for US$4 million. Globe’s vast resource pool and extensive reach in the Philippine market combined with Cascadeo’s expertise in cloud- based products and services will result in an upgraded cloud-based product and service offering.

On the mobile money front, GCash led the shift towards digital adoption in the country, allowing safe and convenient transactions amidst the pandemic. GCash ended 2020 with over 33 million users; almost one in three Filipinos now owns a GCash account. In addition, active users have grown by 3.7x the pre-pandemic level. GCash is also now the number one finance app in the country based on App Annie surveys. It also breached ₱1 trillion in gross transaction value in December 2020. Given the increase in user base, GCash has commenced monetization initiatives, resulting in revenues at 4x of the previous year. GCash likewise introduced several initiatives in 2020 as it aims to be a lifestyle app. This includes GInsure, where medical coverage for Dengue and COVID-19 is available, and GLife, where users can interact with their favorite brands via mini-programs embedded inside the app. With GLife, GCash can effectively help businesses create their digital presence without them having to build their own app.

GCash also completed its fund- raising initiative bannered by the investments from existing shareholders and Bow Wave at a post-money valuation of close to US$1 billion.

GCASH

OVER

33Mor 1 out of every
3 Filipinos have
a GCash account

#1finance app in the
country based on
App Annie surveys

STRATEGY 2020 PERFORMANCE 2021 PRIORITIES
Accelerate network rollout
Deliver on our commitment to provide the best network experience
  •  CAPEX of ₱60.3 billion
  • As of end December 2020, Globe was able to build close to 1,300 new cell sites or cell towers
  • Upgraded 11,529 sites to 4G/LTE
  • Deployed 5G sites around the Philippines, making 5G available in 1,045 areas
  • +275% FTTH rollout in 2020 vs. 2019
  • Mobile data traffic of 2,517 petabytes in 2020 vs. 1,699 petabytes in 2019
  • Home Prepaid Wifi data traffic of 545 petabytes vs. 115 petabytes in 2019
  • 3.8 million home broadband customers as of end of 2020
  • 76.6 million mobile subscribers as of end of 2020
  • Committing to CAPEX of ₱70 billion
  • Bring internet services to more Filipino households through wireless home broadband, Fiber, 5G, and constantly improve overall network experience
Serve our New Customer
Know customers deeply to enrich digital lives and businesses
  • Deployed Go WiFi and Community WiFi to enhance/expand the experience of Globe mobile and broadband customers
  • GlobeOne app allows subscribers to manage, track, and control multiple Globe accounts
  • Globe At Home app allows subscribers to manage their prepaid or postpaid broadband accounts (exclusive for broadband subscribers only)
  • Continue deployment of Go WiFi and Community WiFi
  • Continue to forge partnerships and create innovative content-driven experiences
  • Continue to enable the Filipino digital life according to the new and emerging customer needs
  • Improve customer experience via hyper-targeted Rewards; provide personalized rewards
  • Constantly improve how Globe communicates to its customers through digital sales and care channels
  • Use of multiple and integrated channels (omni-channel) that create cohesive and personalized customer experience
  • Create delightful customer experiences across complementing digital and traditional channels that cohesively serve customer needs
Expand our Digital Ecosystem
Create value through relevant services and solutions for Filipino consumers and businesses beyond connectivity
  • Enabled MSMEs with relevant business solutions
  • Cloud adoption and Cyber Security solutions for Enterprise customers
  • Over 1.1 million AMAX retailers
  • GCash is the #1 Finance App with 33M registered users; over ₱1 trillion gross transaction value
  • Empower the local economy in its digital transformation
  • Enable small business owners to offer more products and services to stimulate the e-commerce industry and the digital economy
  • Continue to develop products that are relevant to the Filipino beyond telco, and leverage the entire Globe ecosystem of portfolio companies and services
Purpose-Driven Organization
Empower a high- performing workforce, focused on our vision for the nation
  • 8,339 regular employees (54% male and 46% female)
  • 93% Sustainable Engagement score in 2020
  • Purpose Survey Indicators
  • Role and Work contribution to Globe Purpose: 92 in 2020 vs 91 in 2019
  • Personal purpose contribution to Globe Purpose: 92 in 2020 vs 88 in 2019
  • Over ₱27M Employee donation drives for COVID initiatives through #OneGlobeVsCOVID fundraising campaign
  • Zero fatality rate and zero man- hours lost due to work-related accidents
  • Transition towards building an enterprise-wide Simple, Digital, Agile organization.
  • Create a high-performing organization through a purpose-driven workforce with a culture of empowerment, collaboration and innovation
  • Pioneer the transformation of the service delivery engine to Simple, Digital, Agile for faster time to market, efficient delivery, effective cost management, and better collaboration
  • Continuing organizational focus on customer-centricity
  • Enabling an agile organization through agile competency-building and ways of working
  • Empowering leadership with a focus on clarity, collaboration, and succession planning
  • Perpetuating the Circle of Happiness through Purpose, Globe Values, and overall Organizational Health
  • Valuing People and together, ensuring sustainability
THE VALUE WE CREATE
Customers We enable our customers with the power of choice as they embrace a digital lifestyle and we enable MSMEs and large enterprises with relevant business solutions.
Shareholders We commit to a sustainable, consistent and competitive dividend distribution.
Employees We empower our employees to champion our purpose to create a Globe of good.
Business partners and suppliers We provide opportunities to our suppliers and business partners within our supply chain.

The Globe Tower
32nd Street cor 7th Avenue Bonifacio Global
City Taguig 1634, Philippines

Globe Corporate Office +63 2 7 797 2000
Customer Care +63 2 7 730 1000
Sales +63 2 7 730 1010
Globe Business and Globe myBusiness +63 2 7 730 1288
Mobile 211
www.globe.com.ph


Investor Relations

  ir@globe.com.ph
Sustainability
  gtcorpcomm@globe.com.ph